KodeFast Delivers Fast, Intelligent Chatbot Solutions at Scale

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Overview

Smart chatbot is an AI- powered virtual assistant that interacts with users through natural language (voice or text). It helps answer queries, guide users through processes, perform actions and escalate complex issues to human agents when required.

By leveraging KodeFast’s No-Code platform, businesses across industries can rapidly build, deploy and integrate intelligent chatbots with existing systems without writing a line of code.

These can be built through a guided setup process where users define their goals, provide basic information, add a knowledge base and customize as per their needs. This automated chatbot is now ready to be integrated with any website or application.

This enables organizations to reduce operational costs, offer instant 24/7 support, streamline interactions and improve customer satisfaction.

Preconditions:

  • Users have access to the KodeFast platform.
  • Users have a clear goal or Use case for chatbot.
  • Users have relevant knowledge base content.
  • Users have necessary access to applications where chatbot widget will be embedded.
  • Necessary integrations are established.
  • Proper authentication and data security protocols are followed.

Guided chatbot development

  • Answer guided questions to define chatbot objectives.
  • Configure basic information (name, image, welcome message).
  • Add a knowledge base for training in URL or document upload or custom text.
  • Customize widget colors.
  • Copy and launch the auto-generated code on the website or application.

24/7 Availability

  • Intelligent customer support chatbots are accessible round-the-clock across the channels.
  • Ensures uninterrupted customer engagement, even during holidays and off-hours.
  • Reduces dependency on human agents for basic queries.
  • Enhances customer satisfaction through consistent support access.

Instant & Personalized responses

  • AI chatbots provide instant, context-aware and user-specific answers.
  • Leverages user history and preferences to tailor replies.
  • Adapts tone and language based on user behavior and sentiment.
  • Minimizes wait times, improving overall user experience.

Multi-channel & Multi-lingual support

  • KodeFast’s smart AI chatbots deployed once can be used across multiple platforms and languages.
  • Supports real-time translation for global audiences.
  • Maintains consistent brand voice across all communication channels.

Self-service transactions

  • Users leverage automated chatbots for performing specific routine processes without human intervention.
  • Enables users to check order status, book appointments, or reset passwords autonomously.
  • Reduces operational costs by automating repetitive tasks.
  • Improves efficiency by streamlining routine workflows.

Escalation protocols

  • Automated chat system transfers unresolved queries to human agents with complete chat history.
  • Automatically detects complex queries requiring human intervention.
  • Notifies support agents with context-rich summaries for faster resolution.

Custom branding

  • KodeFast’s AI chatbots are customizable to match business identity.
  • Enhances brand recall through consistent visual identity.

Chatbot logs

  • Tracks all chatbot-user interactions and logs for chat history, compliance and continuous improvement.
  • Provides searchable archives for auditing and compliance.
  • Enables performance reviews of both bot and human agent interactions.

Analytics & Insights

  • KodeFast dashboards for tracking conversation metrics, performance, and user feedback.
  • Tracks conversion rates and user drop-off points.
  • Delivers actionable insights for continuous chatbot improvement.