A tertiary healthcare system, encompassing inpatient, outpatient, and specialized care units, struggled with its existing Electronic Health Record (EHR) system that hindered clinical workflows and patient care delivery. The legacy system's fragmented user interface and limited interoperability disrupted continuity of care, contributed to clinician dissatisfaction, and impeded patient engagement. To address these challenges, the organization undertook a system-wide modernization initiative emphasizing a clinical-user-centered design.
This modernization initiative transformed a legacy EHR into a clinician- and patient-centric platform, significantly enhancing operational efficiency, clinical accuracy, and patient engagement. The project underscores the critical role of user-centered design, interoperability, and advanced decision support tools in modernizing healthcare systems.