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Framework
Requirements
- Triggered actions
- Scheduled tasks
- 17 DataPages/DataParts
- Triggered actions
- Scheduled tasks
- 17 DataPages/DataParts
Overview
The Ticket Tracking Application streamlines the entire process of managing customer complaints by automating key steps. Through KodeFast's seamless integration, the application connects with the client’s company email using the "Connector App" to efficiently import and process customer grievances. Each customer email is automatically converted into a "ticket" and assigned a unique identifier.
Administrators can assign tickets to agents directly within the applications using a convenient dropdown menu. The system ensures timely communication by sending automatic alerts to agents when tickets are assigned. Upon resolution, customers are notified via email, and if dissatisfied, they can reply to reopen the ticket. The ticket remains open until the grievance is fully addressed.
A custom dashboard provides companies with real-time insights into ticket statuses, allowing them to monitor complaints categorized as received, resolved, pending, or otherwise.
Features
- Email Integration: Automatically integrates with clients' official email accounts via the "Connector App" to capture and process customer complaints
- Ticket Generation: Converts customer emails into tickets with a unique identifier for easy tracking
- Agent Assignment: Allows managers to assign tickets to specific agents through a dropdown menu
- Automated Alerts: Sends alerts to agents when new tickets are assigned and notifies customers when their issues are resolved
- Customer Feedback Loop: Enables customers to reopen tickets by replying to emails if they are dissatisfied with the resolution
- Custom Dashboard: Provides a comprehensive overview of complaint statuses, including received, resolved, and pending tickets
- End-to-End Automation: Streamlines grievance management to improve efficiency and ensure timely resolution
The Ticket Tracking Application is designed to enhance operational efficiency and customer satisfaction by automating complaint management and providing real-time visibility into grievance handling.
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