CRM

Overview 

KodeFast's CRM application delivers a seamless, end-to-end solution for managing customer relationships, from lead generation to product deployment and delivery. Beyond merely capturing customer details, this powerful tool handles the entire lead management cycle, ensuring streamlined workflows and effective team communication.  

The CRM process begins when a data marketing executive shares lead details sourced from social media or other platforms. Once submitted, the Tele-calling manager receives an automated alert. Using KodeFast’s CRM platform, managers can automate and oversee the entire lead management process through a custom dashboard. This dashboard provides a clear overview of caller availability, total leads, and assigned and unassigned leads, allowing managers to act promptly.  

Features

• End-to-end CRM Management: Facilitates the entire cycle from lead generation to product deployment

• Automation at Every Stage: Reduces manual effort and ensures smooth workflow operation

• Granular Data Capture: Records and analyzes detailed customer interactions for actionable insights

• Custom Dashboards: Tailored analytics for every role involved in customer relationship management

• Automated Notifications: Sends timely emails and alerts to keep all stakeholders informed

• Customer Feedback Integration: Tracks post-sale reactions to refine customer experiences and improve satisfaction

KodeFast’s CRM application is designed to optimize lead management, improve customer interactions, and streamline post-sale support, making it a versatile tool for businesses looking to enhance their customer relationship strategies.